Your payment didn’t go through.
Nothing was charged to your account. This usually comes down to a small, fixable issue — here’s what to check before trying again.
Common reasons a payment doesn’t clear
Before trying again, it’s worth ruling out the most frequent causes.
Card details mismatch
The card number, expiry date, or billing postal code entered doesn’t match what your bank has on file.
Insufficient funds or limit
The available balance or credit limit on the card is lower than the deposit amount being charged.
Bank security block
Some banks automatically decline unfamiliar online charges until you confirm the transaction directly with them.
Expired card
The card on file may have passed its expiry date since it was last used for a purchase.
Browser or connection issue
A dropped connection or an ad-blocker interfering with the payment form can interrupt processing mid-transaction.
Session timeout
Taking too long to complete the checkout form can cause the session to expire before payment is submitted.
What to try next
Work through these in order — most failed transactions are resolved by the second step.
Double-check your details
Re-enter your card number, expiry date, and billing postal code carefully — a single mistyped digit is the most common cause of a decline.
Try a different card or method
If the first attempt fails again, switch to a different card or use the Interac e-transfer option instead.
Confirm with your bank
Call the number on the back of your card and confirm there’s no security hold on the transaction before attempting it again.
Reach out for help
If it still won’t go through after two attempts, contact support directly — an invoice can be sent as a manual alternative.
Transaction failure questions
What clients usually want to know right after a failed payment.
Was I charged even though the transaction failed?
No — a failed transaction means no funds were captured. If a charge does appear later, it will be a temporary authorization hold that clears automatically within a few days.
Is my project delayed because of this?
Not immediately. Your spot isn’t affected as long as the payment is completed within a short window after checkout — support can advise on the exact timeframe.
Can I pay a different way instead of retrying my card?
Yes, Interac e-transfer or a manually sent invoice are both available as alternatives if card payment keeps failing.
How many times can I retry the payment?
There’s no hard limit, but after two failed attempts it’s usually faster to switch payment methods or contact support directly.
Who do I contact if this keeps happening?
Reach out through the support page with your reference number, and the issue will be looked into directly rather than leaving you to retry blindly.
Ready to try the payment again?
Head back to checkout, or reach out if you’d rather sort this out with a real person first.